Introduction
Public Bank Hong Kong Limited, a subsidiary of Public Bank Berhad, is a prominent financial institution offering a comprehensive range of banking and financial services to individual consumers and small businesses in Hong Kong. Established in 1934, the bank has grown significantly, providing high-quality, personalized banking services with a focus on customer satisfaction and financial security. The bank’s offerings include personal banking, loans, investment services, insurance, and digital banking solutions designed to meet the diverse needs of its customers. Main Website
Personal Banking Services
Accounts and Deposits
Savings Accounts: Public Bank (Hong Kong) offers a variety of savings accounts designed to cater to different financial needs and goals. The primary savings accounts include the “Super Savings Account,” “e-Savings Account,” and “Multi-currency Savings Account.” The Super Savings Account offers competitive interest rates with the flexibility of unlimited deposits and withdrawals, making it ideal for daily banking needs. The e-Savings Account, accessible through the bank’s online platform, provides higher interest rates and is designed for tech-savvy customers who prefer managing their finances digitally. The Multi-currency Savings Account allows customers to hold and manage multiple currencies within a single account, offering convenience for those dealing with international transactions. All these accounts come with features such as passbooks, ATM cards, and internet banking access to provide customers with flexible and convenient banking experiences. Savings Account
Current Accounts: Public Bank (Hong Kong) provides several current account options to facilitate easy access to funds and efficient money management. The “HKD Current Account” and “Multi-currency Current Account” are popular choices. The HKD Current Account allows customers to write cheques, pay bills, and transfer funds with ease. It also includes features such as overdraft facilities and ATM cards for seamless financial transactions. The Multi-currency Current Account offers similar functionalities but supports multiple currencies, making it an excellent option for customers who frequently engage in international transactions. Both accounts are designed to provide flexibility, convenience, and easy access to funds, ensuring that customers can manage their finances efficiently. Current Account
Time Deposits: Public Bank (Hong Kong) offers a range of fixed-term deposit accounts with attractive interest rates, designed to help customers grow their savings over a specified period. The bank provides HKD and foreign currency time deposits, including USD, EUR, GBP, and JPY. Customers can choose from various tenors, ranging from 1 month to 24 months, depending on their investment horizon and financial goals. The minimum deposit amounts vary based on the currency and term selected. Time deposits offer higher interest rates compared to regular savings accounts, and interest is typically paid at maturity. Early withdrawal of funds is allowed, subject to terms and conditions, but may incur penalties and a reduction in interest earned. Fixed Depost
Private Banking: Public Bank (Hong Kong) does not currently offer private banking services. Their focus is primarily on retail and commercial banking services, providing comprehensive solutions for individual and business clients.
Loans and Credit
Personal Loans: Public Bank (Hong Kong) offers unsecured personal loans with flexible repayment options to help consumers meet various financial needs such as emergency expenses, large purchases, or debt consolidation. These loans offer competitive interest rates and quick approval processes, making it easier for customers to access funds when needed. The bank’s personal loan products are designed to provide financial support without the need for collateral, ensuring that customers can manage their financial challenges or opportunities with greater ease. By offering a streamlined application process and favorable terms, Public Bank (Hong Kong) aims to deliver convenient and efficient lending solutions tailored to individual financial situations. Personal Loan
Home Loans: Public Bank (Hong Kong) provides competitive mortgage solutions designed to meet the diverse needs of homebuyers. These solutions include loans for purchasing new homes, undertaking home improvement projects, and refinancing existing mortgages. With a variety of loan terms and interest rate options available, the bank ensures that customers can find a mortgage plan tailored to their financial situations. Whether customers are first-time homebuyers or seasoned property investors, Public Bank (Hong Kong) offers flexible and attractive mortgage options to help them achieve their homeownership goals. The bank’s home loan products are designed to provide affordable and accessible financing, making it easier for customers to secure their desired properties or improve their existing homes. Additionally, refinancing options are available to help customers manage their existing mortgage loans more efficiently by potentially lowering their monthly payments or adjusting their loan terms. The bank’s commitment to providing comprehensive and customer-centric mortgage solutions underscores its role as a reliable partner in home financing. Mortgages
Credit Cards: Public Bank (Hong Kong) offers a diverse range of credit cards designed to meet the varied spending habits and preferences of its customers. These include cashback cards, rewards cards, and travel cards, each providing unique benefits such as bonus points, travel insurance, and exclusive discounts. Cashback cards reward users with a percentage of their spending returned as cash, making them ideal for everyday purchases. Rewards cards allow customers to earn points for every purchase, which can be redeemed for a wide range of products and services, including travel and dining experiences. Travel cards are tailored for frequent travelers, offering perks like travel insurance, airport lounge access, and discounts on flight tickets and hotel bookings. By providing such a wide array of credit card options, Public Bank (Hong Kong) ensures that every customer can find a card that aligns with their lifestyle and financial goals. Whether the priority is earning cash back, accumulating rewards points, or enjoying travel benefits, Public Bank (Hong Kong)’s credit card offerings are designed to enhance the overall spending experience while providing valuable financial advantages.
Investment and Wealth Management
Investment Products: Public Bank (Hong Kong) provides a comprehensive range of investment services to help customers grow and diversify their financial portfolios. These services include options to invest in mutual funds, bonds, stocks, and other financial instruments. The bank’s mutual fund offerings allow customers to invest in professionally managed portfolios, which can include a mix of stocks, bonds, and other securities, providing diversification and the potential for steady returns. For those interested in fixed-income investments, Public Bank (Hong Kong) offers a variety of bonds, including government and corporate bonds, which provide regular interest payments and return of principal at maturity. Stock investment services enable customers to buy and sell shares of individual companies, giving them the opportunity to participate in the growth and profitability of these companies. Additionally, Public Bank (Hong Kong) offers structured products and other sophisticated financial instruments that cater to more advanced investment strategies. These investment products are supported by the bank’s expert financial advisors, who provide personalized advice and strategies tailored to the individual financial goals and risk tolerance of each customer. This comprehensive suite of investment services ensures that Public Bank (Hong Kong) can meet the diverse needs of its customers, helping them to achieve their long-term financial objectives.
Wealth Management: Public Bank (Hong Kong)’s wealth management services offer personalized financial planning and comprehensive wealth management solutions designed to help clients achieve their long-term financial goals. The bank’s wealth management services include a thorough assessment of each client’s financial situation, risk tolerance, and investment objectives, allowing for tailored financial strategies that align with their individual needs. Through a combination of investment advisory, portfolio management, and financial planning services, Public Bank (Hong Kong) helps clients grow and protect their wealth. The bank’s expert financial advisors provide insights and recommendations on a wide range of investment opportunities, including stocks, bonds, mutual funds, and alternative investments. Additionally, clients benefit from estate planning, tax optimization, and retirement planning services, ensuring a holistic approach to wealth management. By leveraging a deep understanding of market trends and economic conditions, Public Bank (Hong Kong)’s wealth management team aims to maximize returns while managing risks, ultimately guiding clients toward achieving financial security and prosperity. This personalized approach ensures that clients receive dedicated support and customized solutions that evolve with their financial needs and market conditions.
Insurance
Life Insurance: Public Bank (Hong Kong) offers a variety of life insurance policies designed to provide financial security and peace of mind for policyholders and their families. These policies cover a range of scenarios, including term life insurance, whole life insurance, and critical illness coverage. Term life insurance provides coverage for a specified period, ensuring that beneficiaries receive a payout if the policyholder passes away during the term. Whole life insurance, on the other hand, offers lifelong coverage and includes a savings component that can build cash value over time. Critical illness insurance provides financial support in the event of a severe illness, helping to cover medical expenses and loss of income. These life insurance products are designed to help policyholders manage the financial impact of unexpected events, ensuring that their loved ones are protected and their financial goals are not jeopardized.
General Insurance: Public Bank (Hong Kong) offers a comprehensive range of general insurance products, including health, travel, home, and motor insurance, to protect against unforeseen events and manage financial risks. Health insurance plans offer coverage for medical expenses, hospitalization, and critical illness, ensuring that policyholders have access to necessary healthcare services without financial strain. Travel insurance provides protection against travel-related risks such as trip cancellations, lost luggage, and medical emergencies abroad. Home insurance covers damage to property and personal belongings due to fire, theft, or natural disasters, providing peace of mind for homeowners. Motor insurance protects vehicle owners against losses resulting from accidents, theft, or damage to their vehicles. These general insurance products are designed to offer comprehensive protection, ensuring that customers are well-prepared for any unexpected circumstances that may arise.
Digital Banking
Online Banking: Public Bank (Hong Kong)’s online banking platform enables customers to manage their accounts, transfer funds, pay bills, and access various banking services anytime, anywhere. This secure and user-friendly platform provides comprehensive banking solutions right at the customers’ fingertips. Through the online banking portal, users can perform a wide range of transactions, such as checking account balances, reviewing transaction histories, and setting up recurring payments. The platform also allows for seamless fund transfers between accounts, both within Public Bank (Hong Kong) and to other banks, making financial management more convenient. Additionally, customers can pay their utility bills, credit card bills, and other expenses online, eliminating the need for physical visits to branches or payment centers. The online banking system is designed to ensure maximum security with advanced encryption and authentication methods, safeguarding customers’ personal and financial information. By providing 24/7 access to banking services, Public Bank (Hong Kong)’s online banking platform ensures that customers can manage their finances efficiently, no matter where they are. This service offers a wide range of features such as real-time account monitoring, transaction histories, and bill payments, enhancing the overall banking experience.
Mobile Banking: Public Bank (Hong Kong) offers a robust mobile banking app that provides unparalleled convenience for customers. The app allows users to access and manage their bank accounts on the go, with real-time updates on account balances and transaction histories. Users can set up and receive instant alerts for transactions, ensuring they are always aware of their financial activities. The mobile payment feature enables customers to pay bills, transfer funds, and make purchases directly from their mobile devices, streamlining the payment process and eliminating the need for physical cash or cards. The app also supports quick and secure login options, including biometric authentication, to enhance security while maintaining ease of use. With the Public Bank (Hong Kong) mobile app, customers can enjoy a comprehensive banking experience that fits seamlessly into their busy lifestyles, providing them with the tools they need to manage their finances efficiently and securely.
Small Business Banking Services
Business Accounts
Business Current Account: Public Bank (Hong Kong)’s business current account is designed to support daily business transactions with a range of features tailored to meet the needs of businesses. These accounts offer overdraft facilities to help manage cash flow, cheque services for convenient payment processing, and multi-channel access through online banking, mobile banking, ATMs, and branch services. Customers can easily handle transactions, monitor account activity, and access detailed monthly statements to simplify financial management. The business current account is ideal for companies looking for a reliable and flexible banking solution to streamline their financial operations and enhance efficiency.
Business Time Deposits: Public Bank (Hong Kong) offers business time deposits that provide higher interest rate options for businesses looking to invest surplus funds for fixed periods. These deposits are available in multiple currencies, including USD, EUR, GBP, and JPY. Businesses can choose from a range of flexible deposit tenors, from 1 week to 12 months, allowing them to match their investment horizon with their liquidity needs. The bank offers competitive interest rates and foreign exchange rates, ensuring attractive returns on deposits. A low minimum deposit requirement makes these accounts accessible to a wide range of businesses. Additionally, businesses can utilize flexible financing tools, allowing them to get finance up to a percentage of the current market value of their time deposit, providing both investment growth and liquidity solutions.
Loans and Financing
Business Loans: Public Bank (Hong Kong) offers various financing solutions, including term loans, working capital loans, and trade finance, to help businesses manage cash flow and expansion needs. Term loans provide long-term funding for capital expenditures and business growth, while working capital loans offer short-term funding to manage daily operational expenses and maintain liquidity. Trade finance supports import and export activities through services such as letters of credit, bills collection, and trade loans. These financing options are tailored to ensure businesses can access the funds they need for growth and operational stability, with competitive interest rates and flexible repayment terms.
SME Loans: Public Bank (Hong Kong) offers a variety of loans specifically tailored for small and medium-sized enterprises (SMEs) to provide the necessary funds for growth and operational stability. These loans include flexible financing options designed to meet the unique needs of SMEs, such as working capital loans, which help manage day-to-day expenses, and term loans, which support longer-term investments and business expansion projects. By providing competitive interest rates and tailored repayment schedules, Public Bank (Hong Kong) ensures that SMEs have access to the financial resources needed to sustain and grow their operations effectively. This comprehensive support enables SMEs to focus on their business goals while managing their financial requirements efficiently.
Trade Services
Trade Finance: Public Bank (Hong Kong)’s trade finance services support import and export activities through a variety of solutions, including letters of credit, bills collection, and trade loans. Letters of credit ensure that payment is made to exporters upon fulfilling the terms of the trade agreement, providing security for both buyers and sellers. Bills collection services facilitate the handling of export documents and collection of payments, while trade loans offer financing to cover the costs associated with international trade transactions. These services help businesses manage the complexities of global trade and maintain smooth operations.
Foreign Exchange: Public Bank (Hong Kong)’s foreign exchange services facilitate international business transactions by offering competitive exchange rates and comprehensive currency management solutions. Businesses can access a wide range of foreign currency services, including spot and forward contracts, to hedge against currency risk and ensure stable cash flow. The bank’s expertise in foreign exchange enables companies to conduct transactions in multiple currencies efficiently, supporting their global trade and investment activities. This allows businesses to manage currency exposure and optimize their international financial operations.
Cash Management
Payment Solutions: Public Bank (Hong Kong)’s payment and collection solutions streamline business operations by offering a comprehensive suite of services, including payroll services, electronic funds transfers, and merchant services. Payroll services facilitate efficient salary disbursement to employees, while electronic funds transfers enable secure and swift transactions between accounts. Merchant services support businesses in processing customer payments through various channels, including credit card transactions and online payments. These solutions are designed to enhance operational efficiency, reduce transaction times, and ensure smooth financial operations for businesses.
Receivables Management: Public Bank (Hong Kong) provides solutions to manage and optimize the collection process, improving cash flow and reducing outstanding receivables. These services include invoice management, automated reminders, and collection services, which help businesses track and collect payments more efficiently. By streamlining the receivables process, businesses can minimize delays in payment, enhance liquidity, and maintain healthier cash flow. The bank’s receivables management solutions are designed to support businesses in achieving better financial stability and operational efficiency.
Digital Services
Business e-Banking: Public Bank (Hong Kong)’s e-banking platform is designed for businesses, providing comprehensive tools for account management, fund transfers, and online payments. The platform allows businesses to manage their finances efficiently by offering features such as real-time account monitoring, secure fund transfers between accounts, and the ability to pay bills and handle payroll services online. This robust e-banking solution ensures that businesses can streamline their financial operations, reduce transaction times, and maintain accurate financial records, all while ensuring maximum security through advanced encryption and authentication methods.
Mobile Business Banking: Public Bank (Hong Kong)’s mobile business banking solutions enable business owners to manage finances on the go, ensuring seamless operations. The mobile app provides a wide range of features including real-time account monitoring, transaction alerts, and the ability to make mobile payments. Users can easily check account balances, review transaction histories, and transfer funds between accounts or to third parties. The app also supports secure login options, such as biometric authentication, enhancing both security and convenience. By offering these comprehensive mobile banking tools, Public Bank (Hong Kong) ensures that business owners can stay connected to their financial operations anytime, anywhere, improving efficiency and financial control.
Customer Support and Additional Services
Branch Network: Public Bank (Hong Kong) boasts a robust network of branches across Hong Kong, ensuring easy access to banking services for all customers. The bank has multiple branches strategically located in key areas to provide comprehensive financial services to both personal and business clients. Each branch offers services such as cheque drop boxes and ATMs to cater to various banking needs. Additionally, the bank has an extensive ATM network, enhancing the convenience and accessibility of its services. Customers can also access their accounts through ATMs of other banks or networks, ensuring that they can perform banking transactions anytime and anywhere.
Customer Service: Public Bank (Hong Kong) provides robust customer service through dedicated hotlines and online support to assist with banking queries and issues. The bank offers a range of hotlines for different services, including a general customer service hotline, credit card customer service, and specialized support for business customers. These services are available in multiple languages, including English, Cantonese, and Mandarin, to cater to the diverse needs of its customers. The general banking hotline is available during business hours, with extended hours for credit card support. By offering accessible and responsive customer service, Public Bank (Hong Kong) ensures that customers can receive timely assistance for their banking needs. Contact Page
Financial Education: Public Bank (Hong Kong) is committed to educating consumers and business owners about financial management and planning. The bank provides a variety of resources and tools to help clients make informed financial decisions and manage their finances effectively. These resources include educational materials and guidance on topics such as investment strategies, wealth management, and risk assessment. Additionally, the bank’s financial advisors are available to offer personalized advice and support, helping customers understand complex financial products and develop sound financial plans. By offering comprehensive financial education, Public Bank (Hong Kong) aims to empower its customers to achieve their financial goals and enhance their financial well-being.
Conclusion
Public Bank (Hong Kong) Limited offers a wide range of financial services designed to meet the needs of individual consumers and small businesses. From various savings and current accounts to comprehensive loan options, credit cards, investment services, and insurance products, the bank provides tailored solutions to support financial growth and stability. Their robust digital banking platforms, including online and mobile banking, ensure convenient and secure access to banking services anytime and anywhere. With dedicated customer support, a strong branch network, and a commitment to financial education, Public Bank (Hong Kong) is a reliable partner for managing finances efficiently and achieving long-term financial goals.